Terms &
Conditions

• Drip N Dry Laundrette provides self-service laundry facilities and professional laundry services.
• These terms apply to all customers using our premises and services.
• We reserve the right to refuse service at our discretion.
• These terms are governed by the law of England and Wales.

• Self-service machines are provided for customer use at the customer's own risk.
• Customers are responsible for selecting the correct wash programme for their garments.
• We are not liable for damage caused by incorrect programme selection or overloading machines.
• Please follow all in-store instructions displayed near the machines.
• Do not leave items unattended for extended periods. We are not responsible for items left in machines.

• When leaving items with us for a service wash, you accept that we will handle them using our standard professional processes.
• We will make reasonable efforts to follow any specific care instructions provided. If no instructions are given, we will use our best judgement based on the fabric and garment type.
• Estimated completion times (typically 24 hours) are provided in good faith and are not guaranteed.
• Items not collected within 14 days of completion may be donated or disposed of. We will attempt to contact you before doing so.

• We take great care with every item entrusted to us. However, our liability for damage or loss is limited.
• In the unlikely event of damage or loss caused by our negligence, our maximum liability is limited to the current reasonable replacement value of the item, not the original purchase price.
• We are not liable for pre-existing damage or wear, or for damage caused by inherent weaknesses in the fabric or construction of a garment.
• Items with care labels that prohibit machine washing or commercial cleaning processes are accepted entirely at the customer's risk.
• We recommend that customers inspect items upon collection and report any concerns before leaving the premises.

• We will make reasonable efforts to treat and remove stains, but stain removal cannot be guaranteed.
• Results depend on the type and age of the stain, the fabric, and the cleaning process available to us.
• We will always advise honestly on the likelihood of success before proceeding.
• We are not liable if a stain cannot be fully removed despite reasonable effort.

• Payment is due on collection of laundry, or as otherwise agreed in advance.
• We accept cash and debit/credit card payments. Self-service machines accept coins or card where indicated.
• Prices quoted in-store or online are subject to change without notice. Pricing applies at the time of service.
• Service wash pricing is based on actual weight measured at time of collection or drop-off.
• We reserve the right to retain items until payment is received in full.

• Online booking requests are not confirmed until you receive confirmation from us by phone or email.
• If you need to cancel or rearrange, please contact us as soon as possible on 07539 829965.
• We reserve the right to cancel or reschedule a booking where we are unable to fulfil it, with reasonable notice.

• Collection & delivery is available in our local area. Coverage and pricing are confirmed at booking.
• Customers must ensure items are accessible and ready for collection at the agreed time.
• We are not liable for delays caused by circumstances outside our reasonable control (traffic, weather, etc.).
• Items for delivery must be signed for or left with a nominated person. We are not responsible for items left unattended after delivery.

• If you are dissatisfied with any part of our service, please raise the matter with us as soon as possible, ideally before leaving the premises.
• Complaints should be made within 48 hours of collecting your laundry.
• Where a genuine error on our part has occurred, we will work with you to find a fair resolution, which may include a partial refund or a repeat clean.
• We do not offer refunds on self-service machine use once a wash or dry cycle has started.

Your personal data is collected and used in accordance with our Privacy Policy, which is incorporated into these terms.

We may update these terms from time to time. The current version is always available on our website. Continued use of our services after any change constitutes acceptance of the updated terms.