Privacy Policy
Effective date: 1 August 2024
Drip N Dry Laundrette is committed to protecting your personal information. This policy explains what data we collect, why we collect it, how we use it, and what your rights are under UK data protection law, including UK GDPR and the Data Protection Act 2018.
Who We Are
The data controller is Drip N Dry Laundrette, 6 Church Street, Keighley, BD21 5HS. You can contact us by phone on 07539 829965 or by using the contact form on our website.
What Data We Collect and Why
We may collect the following personal data:
- Contact details. Your name, email address, phone number and postal address, used to arrange and confirm service washes, collection and delivery, and to respond to your enquiries.
- Service information. Details about your laundry requirements (e.g. service type, weight, special instructions), used to provide the service you have requested.
- Payment information. If you pay by card, your payment is processed securely by our payment processor. We do not store card details on our systems.
- Website usage data. Anonymised analytics data to help us understand how the website is used. This does not identify you personally.
Legal Basis for Processing
We process your personal data under the following lawful bases:
Contract
To fulfil a service wash, booking or collection order.
Legitimate interests
To respond to enquiries and improve our service.
Consent
Where you have explicitly agreed, for example by submitting the contact form.
Legal obligation
Where we are required by law to retain certain records.
How Long We Keep Your Data
We retain customer and booking records for up to 6 years in line with HMRC requirements for business records. Contact and enquiry data is typically kept for 12 months. You may request deletion earlier. See your rights below.
Who We Share Your Data With
We do not sell your personal data to third parties. We may share your data with:
- Payment processors (to handle card transactions securely)
- IT service providers (e.g. website hosting and email)
- HMRC or other authorities where legally required
Your Rights Under UK GDPR
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete data.
Erasure
Request deletion of your data where there is no compelling reason to keep it.
Restriction
Request that we limit how we use your data in certain circumstances.
Portability
Receive your data in a structured, machine-readable format.
Object
Object to processing based on legitimate interests.
To exercise any of these rights, contact us on 07539 829965 or via our contact form. We will respond within one calendar month.
Cookies
Our website may use essential cookies to ensure it functions correctly. We may also use anonymised analytics cookies. You can control cookie settings through your browser. We do not use cookies for advertising or tracking purposes.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.
Security
We take reasonable steps to protect your personal data against loss, misuse and unauthorised access. Our website is served over HTTPS. Payment data is processed through PCI-compliant third-party systems.
Changes to This Policy
We may update this policy from time to time. The current version is always available on our website. Significant changes will be flagged clearly.
Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO): ico.org.uk or by calling 0303 123 1113.
Contact
For any privacy-related enquiries, please contact us:
Drip N Dry Laundrette6 Church Street, Keighley, BD21 5HS07539 829965
Also see our Terms & Conditions
Governing your use of our services and facilities.